Shipping policy
Shipping & Delivery Policy – Fauz
Processing Time
Orders are processed within 1–2 business days.
Shipping Within New Zealand
- Standard Shipping: Estimated delivery within 2 business days
International Shipping
We currently offer standard international shipping only, with an estimated delivery time of 8–10 business days depending on destination.
Delivery Delays
We strive to meet all delivery timelines; however, unforeseen delays may occur due to couriers, customs, or external factors beyond our control. We appreciate your patience and understanding.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email or direct message to monitor your delivery.
Shipping Costs
Shipping charges are calculated at checkout and vary based on location, shipping method, and order weight.
Damages During Shipment
Fauz is not responsible for any damage incurred during shipping or delivery. Customers must contact the courier directly to file claims regarding damaged or lost packages.
Lost Packages
Fauz is not responsible for lost or damaged packages once they leave our facility. Customers must contact the courier directly to resolve claims related to damage or loss.